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Terms & Conditions

Welcome to Reliwise. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

General

Reliwise is engaged in the manufacturing, distribution, and supply of ophthalmic and optical equipment. All products and services are provided subject to these Terms & Conditions, which may be updated from time to time without prior notice.

Product Information

All product descriptions, specifications, images, and prices displayed on the website are for informational purposes only. Reliwise reserves the right to modify product details, specifications, or discontinue any product without prior notice.

Pricing

All prices are subject to change without notice. Taxes, installation charges, freight, and other applicable costs may be charged additionally unless stated otherwise in writing.

Orders & Payments

Orders are confirmed only after receipt of advance payment or as per mutually agreed payment terms. Reliwise reserves the right to cancel or refuse any order at its discretion.

Warranty

Reliwise products are covered under warranty ranging from 1 year to 2 years, depending on the product model and category.
The warranty covers manufacturing defects only and does not cover:

  1. Physical damage or mishandling
  2. Improper installation or unauthorized repairs
  3. Normal wear and tear
  4. Damage due to power fluctuations or external factors

Warranty terms may vary by product and are subject to the warranty card or invoice issued at the time of purchase.

ProductBrandWarranty Duration
Auto RefractometerAll Brand sold by RELIWISE2 Years
Auto Ref KeratometerAll Brand sold by RELIWISE2 Years
Auto LensmeterAll Brand sold by RELIWISE2 Years

The products listed above are covered under a warranty period of two (2) years. All other products not mentioned in the above list are covered under a standard warranty period of one (1) year.

Installation & Training

Installation and basic operational training, if applicable, will be provided as per agreed terms. Any additional services may be chargeable.

Returns & Cancellations

Returns or cancellations are not accepted once the product has been dispatched, except in cases of manufacturing defects confirmed by Reliwise. Any approved return must be in original condition and packaging.

Limitation of Liability

Reliwise shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, including loss of business or profits.

Intellectual Property

All content, logos, images, and trademarks displayed on this website are the property of Reliwise and may not be used, copied, or reproduced without prior written permission.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

Contact Information

For any queries related to products, warranty, or services, please contact Reliwise through the official communication channels provided on the website.

Thank You

Thank you for sharing your feedback with Reliwise.
We truly appreciate your time and trust in our products.